Publications
2018
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An Eye for Design: Gaze Visualizations for Remote Collaborative Work
CHI 2018
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Addressing Age-Related Bias in Sentiment Analysis
CHI 2018
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IntroAssist: A Tool to Support Writing Introductory Help Requests
CHI 2018
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Hit-or-Wait: Coordinating Opportunistic Low-effort Contributions to Achieve Global Outcomes in On-the-go Crowdsourcing
CHI 2018
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Novice and Expert Sensemaking of Crowdsourced Feedback
CSCW 2018
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Discourse Processing in Technology-Mediated Environments
The Routledge Handbook of Discourse Processes (Eds. Schober, Rapp and Britt)
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A Methodological Pilot for Gathering Data through Text Messaging to Study Question-Asking in Everyday Life
Mobile Media and Communication
2017
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BreakSense: Combining Physiological and Location Sensing to Promote Mobility during Work-Breaks
CHI 2017
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Starting Online Communities: Motivations and Goals of Wiki Founders.
CHI 2017
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“Algorithms ruin everything”: #RIPTwitter, Folk Theories, and Resistance to Algorithmic Change in Social Media.
CHI 2017
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Improving Communication Between Pair Programmers Using Shared Gaze Awareness.
CHI 2017 *Best Paper Award, Honorable Mention
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Going Gray, Failure to Hire, and the Ick Factor: Analyzing How Older Bloggers Talk about Ageism.
CSCW 2017 *Best Paper Award, Honorable Mention
2016
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Visual Augmentation of Deictic Gestures in MOOC videos
ICLS 2016
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Exploring Traditional Phones as an E-Mail Interface for Older Adults
ACM Transactions on Accessible Computing (TACCESS)
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Gazed and Confused: Understanding and Designing Shared Gaze for Remote Collaboration
CSCW 2016
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Capturing Turn-by-turn Lexical Similarity in Text-based Communication
CSCW 2016
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It's (Not) Simply a Matter of Time: The Relationship Between CMC Cues and Interpersonal Affinity
CSCW 2016 *Best Paper Award, Honorable Mention
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On the Bias: Self-esteem Biases Across Communication Channels During Romantic Couple Conflict
CSCW 2016
2015
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How Local is User-Generated Content? A 9,000+ Word Essay on Answering a Seemingly Simple Research Question
Digital Research Confidential: The Secrets of Studying Behavior Online
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Feeling Aware: Investigating the Use of a Mobile Variable-Friction Tactile Display for Awareness Information
MobileHCI '15
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Fishing with Friends: Using tabletop games to raise enviromental awareness in aquariums
IDC '15
2014
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Understanding and leveraging social networks for crowdfunding: Implications for support tools
DIS 2014
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Room for interpretation: the role of self-esteem and CMC in romantic couple conflict
CHI 2014 *Best Paper Award, Honorable Mention
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Letter repetitions in computer-mediated communication: A unique link between spoken and online language
Computers in Human Behavior
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To Search or to Ask: The Routing of Information Needs Between Traditional Search Engines and Social Networks
CSCW 2014
2013
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Hot Off the Wiki: Structures and Dynamics of Wikipedia’s Coverage of Breaking News Events
American Behavioral Scientist
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Online chronemics convey social information
Computers in Human Behavior
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“Back and forth, back and forth”: channel switching in romantic couple conflict
CSCW 2013
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Using Visual Information for Grounding and Awareness in Collaborative Tasks
Human-Computer Interaction
2012
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Interaction, Transparency and Practice: Communicative and Material Factors Contributing to Convergence in Technology Use
ICA 2012
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Investigating Effects of Visual and Tactile Feedback on Spatial Coordination in Collaborative Handheld Systems
CSCW 2012, 661-670
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SearchBuddies: Bringing Search Engines into the Conversation
Proceedings of ICWSM 2012
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Omnipedia: Bridging the Wikipedia Language Gap
Proceedings of CHI 2012, 1075-1084
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Do Editors or Articles Drive Collaboration? Multilevel Statistical Network Analysis of Wikipedia Coauthorship
Proceedings of CSCW 2012, 427-436
2011
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Harnessing Context Sensing to Develop a Mobile Intervention for Depression
Journal of Medical Internet Research, 1-17
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Hot off the Wiki: Dynamics, Practices, and Structures in Wikipedia's Coverage of the Tohoku Catastrophes
Proceedings of the 7th International Symposium on Wikis and Open Collaboration, 105-113
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Language Style Matching Predicts Relationship Initiation and Stability
Psychological Science, 22, 39-44
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Smart Phone Use by Non-Mobile Business Users
Proceedings of MobileHCI 2011, 445-454
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Tweets from Justin Bieber's Heart: The Dynamics of the "Location" Field in User Profiles
Proceedings of CHI 2011, 237-246
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Real-Time Collaborative Editing Behavior in U.S. and Japanese Distributed Teams
Proceedings of CHI 2011, 1119-1128
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The Aligned Rank Transform for Nonparametric Analysis of Multiple Factors Using Only ANOVA Procedures
Proceedings of CHI 2011, 143-146 *Best Short Paper, Honorable Mention
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Brick by Brick: Iterating Interventions to Bridge the Achievement Gap with Virtual Peers
Proceedings of CHI 2011, 2971-2974
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A Beginner's Guide to Geographic Virtual Communities Research
B.K. Daniel (Ed.), Handbook of Research on Methods and Techniques for Studying Virtual Communities: Paradigms and Phenomena (333-347). IGI Global.
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Organizational Acculturation and Social Networking
Proceedings of CSCW 2011, 313-316
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See What I'm Saying? Using Dyadic Mobile Eye Tracking to Study Collaborative Reference
Proceedings of CSCW 2011, 435-444 *Best Paper Award, Honorable Mention
2010
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CMC cues enrich lean online communication: The case of letter and punctuation mark repetitions
Proceedings of Mediterranean Conference on Information Systems *Best Paper Award
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Chronemic aspects of chat and their relationship to trust in a virtual team
Proceedings of Mediterranean Conference on Information Systems
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Momentum: Getting and Staying on Topic During a Brainstorm
Proceedings of CHI 2010, 1233-1236
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The Tower of Babel Meets Web 2.0: User-Generated Content and Its Applications in a Multilingual Context
Proceedings of CHI 2010, 291-300 *Best Paper Award
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On the "Localness" of User-Generated Content
Proceedings of CSCW 2010, 229-232
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Egalitarians at the Gate: One-Sided Gatekeeping Practices in Social Media
Proceedings of CSCW 2010, 131-134 *Best Short Paper Award, Honorable Mention
2009
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Measuring Self-Focus Bias in Community-Maintained Knowledge Repositories
Proceedings of the 4th International Conference on Communities and Technologies, 11-20
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What's "This" You Say? The Use of Local References on Distant Displays
Proceedings of CHI 2009, 1029-1032
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In CMC We Trust: The Role of Similarity
Proceedings of CHI 2009, 527-536
2008
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Linguistic Mimicry and Trust in Text-Based CMC
Proceedings of CSCW 2008, 277-280 *Best Short Paper Award, Honorable Mention
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The Language of Emotion in Short Blog Texts
Proceedings of CSCW 2008, 299-302
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Emotion Rating from Short Blog Texts
Proceedings of CHI 2008, 1121-1124
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Modeling Situated Conversational Agents as Partially Observable Markov Decision Processes
Proceedings of Intelligent User Interfaces (IUI 2008), 401-404
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Using Job-Shop Scheduling Tasks for Evaluating Collocated Collaboration
Journal of Personal and Ubiquitous Computing, 12, 255-267.
2007
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Modeling the Impact of Shared Visual Information on Collaborative Reference
Proceedings of CHI 2007, 1543-1552 *Best Paper Award, Honorable Mention
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Simplifying Cyber Foraging for Mobile Devices
Proceedings of the International Conference on Mobile Systems, Applications and Services (MobiSys 2007), 272-285
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Improving the Accuracy of Cell Phone Interruptions: A Study on the Effect of Contextual Information on the Behavior of Callers
Behaviour and Information Technology, 26(3), 247-259
2006
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The Impact of Delayed Visual Feedback on Collaborative Performance
Proceedings of CHI 2006, 1303-1312 *Best Paper Award, Honorable Mention
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What's There to Talk About? A Multi-Modal Model of Referring Behavior in the Presence of Shared Visual Information
Extended Proceedings of the European Chapter of the Association for Computational Linguistics (EACL 2006)
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Physically Large Displays Improve Performance on Spatial Tasks
ACM Transactions on Computer-Human Interaction (ToCHI), Vol 13(1), 71-99
2005
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Visual Cues as Evidence of Others' Minds in Collaborative Physical Tasks
B. Malle and S. Hodges (Eds.), Other Minds (91-105). New York: The Guilford Press.
2004
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Language Efficiency and Visual Technology: Minimizing Collaborative Effort with Visual Information
Journal of Language and Social Psychology, 23(4), 491-517
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Action as Language in a Shared Visual Space
Proceedings of Computer Supported Cooperative Work (CSCW 2004), 487-496
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Persistence Matters: Making the Most of Chat in Tightly-Coupled Work
Proceedings of CHI 2004, 431-438
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Physically Large Displays Improve Path Integration in 3D Virtual Navigation Tasks
Proceedings of CHI 2004, 439-446
Before 2004
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With Similar Visual Angles, Larger Displays Improve Spatial Performance
Proceedings of CHI 2003, 217-224
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The Use of Visual Information in Shared Visual Spaces: Informing the Development of Virtual Co-Presence
Proceedings of Computer Supported Cooperative Work (CSCW 2002), 31-40
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Rich Media Helps Trust Development
Proceedings of CHI 2002, 135-140
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Mediator and Medium: Doors as Interruption Gateways and Aesthetic Displays
Proceedings of Designing Interactive Systems (DIS 2002), 379-386
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Being there versus seeing there: Trust via video
Proceedings of CHI 2001, Extended Abstracts, 291-292
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Usability for the Web: Designing Web Sites that Work (481 pages)
San Francisco, CA: Morgan Kaufmann Publishers