An Eye for Design: Gaze Visualizations for Remote Collaborative Work
CHI 2018
Addressing Age-Related Bias in Sentiment Analysis
CHI 2018
IntroAssist: A Tool to Support Writing Introductory Help Requests
CHI 2018
Hit-or-Wait: Coordinating Opportunistic Low-effort Contributions to Achieve Global Outcomes in On-the-go Crowdsourcing
CHI 2018
Novice and Expert Sensemaking of Crowdsourced Feedback
CSCW 2018
Discourse Processing in Technology-Mediated Environments
The Routledge Handbook of Discourse Processes (Eds. Schober, Rapp and Britt)
A Methodological Pilot for Gathering Data through Text Messaging to Study Question-Asking in Everyday Life
Mobile Media and Communication
BreakSense: Combining Physiological and Location Sensing to Promote Mobility during Work-Breaks
CHI 2017
Starting Online Communities: Motivations and Goals of Wiki Founders.
CHI 2017
“Algorithms ruin everything”: #RIPTwitter, Folk Theories, and Resistance to Algorithmic Change in Social Media.
CHI 2017
Improving Communication Between Pair Programmers Using Shared Gaze Awareness.
CHI 2017 *Best Paper Award, Honorable Mention
Going Gray, Failure to Hire, and the Ick Factor: Analyzing How Older Bloggers Talk about Ageism.
CSCW 2017 *Best Paper Award, Honorable Mention
Visual Augmentation of Deictic Gestures in MOOC videos
ICLS 2016
Exploring Traditional Phones as an E-Mail Interface for Older Adults
ACM Transactions on Accessible Computing (TACCESS)
Gazed and Confused: Understanding and Designing Shared Gaze for Remote Collaboration
CSCW 2016
Capturing Turn-by-turn Lexical Similarity in Text-based Communication
CSCW 2016
It's (Not) Simply a Matter of Time: The Relationship Between CMC Cues and Interpersonal Affinity
CSCW 2016 *Best Paper Award, Honorable Mention
On the Bias: Self-esteem Biases Across Communication Channels During Romantic Couple Conflict
CSCW 2016
How Local is User-Generated Content? A 9,000+ Word Essay on Answering a Seemingly Simple Research Question
Digital Research Confidential: The Secrets of Studying Behavior Online
Feeling Aware: Investigating the Use of a Mobile Variable-Friction Tactile Display for Awareness Information
MobileHCI '15
Fishing with Friends: Using tabletop games to raise enviromental awareness in aquariums
IDC '15
Understanding and leveraging social networks for crowdfunding: Implications for support tools
DIS 2014
Room for interpretation: the role of self-esteem and CMC in romantic couple conflict
CHI 2014 *Best Paper Award, Honorable Mention
Letter repetitions in computer-mediated communication: A unique link between spoken and online language
Computers in Human Behavior
To Search or to Ask: The Routing of Information Needs Between Traditional Search Engines and Social Networks
CSCW 2014
Hot Off the Wiki: Structures and Dynamics of Wikipedia’s Coverage of Breaking News Events
American Behavioral Scientist
Online chronemics convey social information
Computers in Human Behavior
“Back and forth, back and forth”: channel switching in romantic couple conflict
CSCW 2013
Using Visual Information for Grounding and Awareness in Collaborative Tasks
Human-Computer Interaction
Interaction, Transparency and Practice: Communicative and Material Factors Contributing to Convergence in Technology Use
ICA 2012
Investigating Effects of Visual and Tactile Feedback on Spatial Coordination in Collaborative Handheld Systems
CSCW 2012, 661-670
SearchBuddies: Bringing Search Engines into the Conversation
Proceedings of ICWSM 2012
Omnipedia: Bridging the Wikipedia Language Gap
Proceedings of CHI 2012, 1075-1084
Do Editors or Articles Drive Collaboration? Multilevel Statistical Network Analysis of Wikipedia Coauthorship
Proceedings of CSCW 2012, 427-436
Harnessing Context Sensing to Develop a Mobile Intervention for Depression
Journal of Medical Internet Research, 1-17
Hot off the Wiki: Dynamics, Practices, and Structures in Wikipedia's Coverage of the Tohoku Catastrophes
Proceedings of the 7th International Symposium on Wikis and Open Collaboration, 105-113
Language Style Matching Predicts Relationship Initiation and Stability
Psychological Science, 22, 39-44
Smart Phone Use by Non-Mobile Business Users
Proceedings of MobileHCI 2011, 445-454
Tweets from Justin Bieber's Heart: The Dynamics of the "Location" Field in User Profiles
Proceedings of CHI 2011, 237-246
Real-Time Collaborative Editing Behavior in U.S. and Japanese Distributed Teams
Proceedings of CHI 2011, 1119-1128
The Aligned Rank Transform for Nonparametric Analysis of Multiple Factors Using Only ANOVA Procedures
Proceedings of CHI 2011, 143-146 *Best Short Paper, Honorable Mention
Brick by Brick: Iterating Interventions to Bridge the Achievement Gap with Virtual Peers
Proceedings of CHI 2011, 2971-2974
A Beginner's Guide to Geographic Virtual Communities Research
B.K. Daniel (Ed.), Handbook of Research on Methods and Techniques for Studying Virtual Communities: Paradigms and Phenomena (333-347). IGI Global.
Organizational Acculturation and Social Networking
Proceedings of CSCW 2011, 313-316
See What I'm Saying? Using Dyadic Mobile Eye Tracking to Study Collaborative Reference
Proceedings of CSCW 2011, 435-444 *Best Paper Award, Honorable Mention
CMC cues enrich lean online communication: The case of letter and punctuation mark repetitions
Proceedings of Mediterranean Conference on Information Systems *Best Paper Award
Chronemic aspects of chat and their relationship to trust in a virtual team
Proceedings of Mediterranean Conference on Information Systems
Momentum: Getting and Staying on Topic During a Brainstorm
Proceedings of CHI 2010, 1233-1236
The Tower of Babel Meets Web 2.0: User-Generated Content and Its Applications in a Multilingual Context
Proceedings of CHI 2010, 291-300 *Best Paper Award
On the "Localness" of User-Generated Content
Proceedings of CSCW 2010, 229-232
Egalitarians at the Gate: One-Sided Gatekeeping Practices in Social Media
Proceedings of CSCW 2010, 131-134 *Best Short Paper Award, Honorable Mention
Measuring Self-Focus Bias in Community-Maintained Knowledge Repositories
Proceedings of the 4th International Conference on Communities and Technologies, 11-20
What's "This" You Say? The Use of Local References on Distant Displays
Proceedings of CHI 2009, 1029-1032
In CMC We Trust: The Role of Similarity
Proceedings of CHI 2009, 527-536
Linguistic Mimicry and Trust in Text-Based CMC
Proceedings of CSCW 2008, 277-280 *Best Short Paper Award, Honorable Mention
The Language of Emotion in Short Blog Texts
Proceedings of CSCW 2008, 299-302
Emotion Rating from Short Blog Texts
Proceedings of CHI 2008, 1121-1124
Modeling Situated Conversational Agents as Partially Observable Markov Decision Processes
Proceedings of Intelligent User Interfaces (IUI 2008), 401-404
Using Job-Shop Scheduling Tasks for Evaluating Collocated Collaboration
Journal of Personal and Ubiquitous Computing, 12, 255-267.
Modeling the Impact of Shared Visual Information on Collaborative Reference
Proceedings of CHI 2007, 1543-1552 *Best Paper Award, Honorable Mention
Simplifying Cyber Foraging for Mobile Devices
Proceedings of the International Conference on Mobile Systems, Applications and Services (MobiSys 2007), 272-285
Improving the Accuracy of Cell Phone Interruptions: A Study on the Effect of Contextual Information on the Behavior of Callers
Behaviour and Information Technology, 26(3), 247-259
The Impact of Delayed Visual Feedback on Collaborative Performance
Proceedings of CHI 2006, 1303-1312 *Best Paper Award, Honorable Mention
What's There to Talk About? A Multi-Modal Model of Referring Behavior in the Presence of Shared Visual Information
Extended Proceedings of the European Chapter of the Association for Computational Linguistics (EACL 2006)
Physically Large Displays Improve Performance on Spatial Tasks
ACM Transactions on Computer-Human Interaction (ToCHI), Vol 13(1), 71-99
Visual Cues as Evidence of Others' Minds in Collaborative Physical Tasks
B. Malle and S. Hodges (Eds.), Other Minds (91-105). New York: The Guilford Press.
Language Efficiency and Visual Technology: Minimizing Collaborative Effort with Visual Information
Journal of Language and Social Psychology, 23(4), 491-517
Action as Language in a Shared Visual Space
Proceedings of Computer Supported Cooperative Work (CSCW 2004), 487-496
Persistence Matters: Making the Most of Chat in Tightly-Coupled Work
Proceedings of CHI 2004, 431-438
Physically Large Displays Improve Path Integration in 3D Virtual Navigation Tasks
Proceedings of CHI 2004, 439-446
With Similar Visual Angles, Larger Displays Improve Spatial Performance
Proceedings of CHI 2003, 217-224
The Use of Visual Information in Shared Visual Spaces: Informing the Development of Virtual Co-Presence
Proceedings of Computer Supported Cooperative Work (CSCW 2002), 31-40
Rich Media Helps Trust Development
Proceedings of CHI 2002, 135-140
Mediator and Medium: Doors as Interruption Gateways and Aesthetic Displays
Proceedings of Designing Interactive Systems (DIS 2002), 379-386
Being there versus seeing there: Trust via video
Proceedings of CHI 2001, Extended Abstracts, 291-292
Usability for the Web: Designing Web Sites that Work (481 pages)
San Francisco, CA: Morgan Kaufmann Publishers